Medical Receptionist

Description

Parktown North, Johannesburg · Healthcare Medical Receptionist (JB3156)
Parktown
R8000 – R15 000 per month
Duration: Permanent

Overview
We are assisting our client in seeking a dedicated and patient-oriented Medical Receptionist to join their team. As a Medical Receptionist, you will play a vital role in providing exceptional customer service by interacting with patients, performing reception duties, maintaining the reception area, capturing patients' details, and coordinating medical aid authorizations. This position offers ample room for growth within the company, providing opportunities for career advancement over time.

Minimum Requirements:
High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
Previous experience in a medical receptionist or customer service role is preferred.
Strong interpersonal and communication skills to interact effectively with patients and medical staff.
Excellent organizational abilities to manage appointments, paperwork, and patient records.

Duties and Responsibilities:
Greet and welcome patients in a friendly and professional manner.
Register patients by collecting and verifying their personal and insurance information accurately.
Schedule appointments and manage the appointment calendar efficiently.
Answer phone calls, address inquiries, and provide necessary information to patients.
Direct patients to the appropriate departments or healthcare professionals.
Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
Assist patients with filling out forms, such as medical history and consent forms.
Collaborate with medical staff to ensure a smooth patient flow.
Coordinate with medical aid companies to obtain authorizations for treatments and procedures.
Keep accurate records of patient interactions, including messages and follow-up actions.
Handle patient inquiries, complaints, and concerns promptly and professionally.
Adhere to privacy and confidentiality regulations while handling patient information.